If you have ordered a web hosting package and you’ve got certain inquiries connected to a concrete feature/function, or in case you’ve faced some complication and you require help, you should be able to contact the respective support staff. All web hosting companies use a ticketing system irrespective of whether they provide other means of contacting them apart from it or not, as the best way to tackle an issue most often is to open a ticket. This model of correspondence renders the responses sent by both sides simple to follow and allows the client support engineers to escalate the case in the event that, for instance, an admin needs to intervene. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you will need to have at least two separate accounts to get in touch with the customer support staff and to actually administer the hosting space. Incessantly switching from one account to the other might be a bore, not to mention the fact that it requires a long period of time for the majority of web hosting companies to process ticket requests.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting service
include an integrated trouble ticket system, which is included in our custom-developed Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia permits you to manage everything associated with the web hosting service itself in one location – invoices, web files, e-mails, support tickets, etc., eliminating the necessity to log in and out of different interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with several clicks without having to log out of your hosting Control Panel. In the meantime, you can select a category and our system will present you with a variety of educative articles, which will supply you with more info and which may help you fix any specific problem even before you send a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our Linux semi-dedicated servers
, was created with one idea in mind – that you should be able to manage everything related to your semi-dedicated account from one single place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a question or confront a problem, you can get in touch with our customer support staff members straight away without having to log into a completely different admin interface. You can browse through your web files or check a variety of account settings while posting a new ticket or reading the response to an old one. In case you have an abundance of tickets and you wish to find a given one, you can make use of the clever search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain an answer in less than one hour irrespective of the nature of your enquiry or problem.