You'll find plenty of cloud website hosting companies on the market, still the majority of them are resellers that have limited resources, especially in terms of support. A good way to distinguish them is the option to contact the company over the phone. The type of support that you'll have via this particular way of communication will vary based on the service provider - some offer expert phone support, many others offer common and customer support only since some issues are more time-consuming and it is faster and easier to be resolved through a trouble ticket, particularly when the issue has to be escalated. However, it's good to know that you could always reach your web hosting supplier as there're various small problems which can be resolved easily and in a very timely manner through a telephone call, not mentioning that you are able to get more information for the services before you become a customer.
Phone Support in Cloud Website Hosting
As we have live telephone support 14 hours per day, you can get in touch with us and talk to one of our customer support representatives to get more information about any of the Linux cloud website hosting service that we provide and ensure that our servers meet the system requirements for your sites prior to you buying anything. For your convenience, we now have telephone numbers on 3 different continents and you'll be able to call the one nearer to you - in the USA, the UK or Australia. In case you're already an existing customer, you will be able to phone us about general and billing issues, and even about some tech matters. In case the problem is strictly technical or it can take more time to analyze, you'll have to go through our ticketing system, which will allow both you and our tech support crew to keep track of the info supplied by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there is always someone to help you if you have any queries about the semi-dedicated server packages that we supply. Whether you want to know more about our packages, you have some billing issue or some general problem, you can just give us a call. Though some more complicated matters could require a support ticket in order to give some time to our tech support crew to analyze, we're able to assist you with lots of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on as many as 3 different continents - in the USA, the UK and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we have a global number where you'll be able to contact us.