The access to the customer and technical support that a cloud website hosting company offers can tell you a lot for the services which they offer too. When you can use just emails or tickets, you have almost certainly found a reseller and not the hosting provider. When this is the case, you'll have to wait for several days to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to get hold of the real hosting company for further help. When the provider provides you with different ways of communication with fast response time available anytime, they're most likely the top provider, not a reseller. So you will benefit from timely assistance and quality support because they will have direct access to the servers where your account will be created. Whatever the issue - sales or technical, it is always much better to contact your web hosting company directly by using your preferred way of communication.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud website hosting services come with 24/7 technical support and various means of communication. In case you do not have an account yet, you can give us a call or come on our live chat and chat with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up getting a service that you can't use. If you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of providers out there today, we answer to all tickets within one hour, so you will not need to wait for a whole day. Our support services are accessible day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive prompt support, especially when your web site is not working properly for whatever reason. All our Linux semi-dedicated servers include 24/7 customer and tech support, consequently if anything comes up, you are able to use various methods to contact us - phone line with multiple local numbers internationally, live chat, emails and support tickets. The first two options are for pre-sales, billing and general issues, so in case you do not have an account yet, for example, you can find additional info about our solutions, or we can help you with uncomplicated tech matters. The second two methods are for solely tech matters or everything which is more time-consuming considering that it is more convenient to track the correspondence between you and our tech support crew. The warranted max response time for them is merely one hour, the regular one - 15-20 min, so you won't need to wait for a whole day so as to get assistance like you may need to do with various other providers.
24/7 Customer Support in VPS Servers
If you acquire a VPS server from us, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local phone numbers in the USA, Great Britain and Australia plus a live chat service. If you are an active customer and you require assistance with a technical issue that requires more time to analyze or resolve, you'll be able to open a ticket from your billing account or you'll be able to send an e-mail and we'll handle the problem and send you an answer within 1 hour. The reply time is warranted 24/7, including weekends and holidays, yet for many issues it takes no more than 30 minutes to receive support. Our support service covers the VPS as well as all of the pre-installed software it features, so if you need help with third-party software, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we supply feature 24/7 support via several methods of communication and with a one-hour maximum reply time warranty. In case you want to find out more about the packages or you have some general or billing questions, you will be able to call one of the local numbers we have around the world or you could use our live chat service and talk to a live agent. For solely technical problems which require some help from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an e-mail, since these channels are more appropriate to monitor a certain matter. The response time for them rarely surpasses half an hour, therefore you can forget about waiting for an entire day to get support. The support service is available for any kind of server-related matters, and the pre-installed software. If you want assistance for third-party applications, you may consider acquiring the Managed Services upgrade that we provide for all of the plans.