A Sixty–Minute Support Ticket Response Guarantee
All your assistance requests will be attended to within maximum sixty minutes after the trouble ticket or email was received. If your case requires additional assistance from a system administrator, we will direct the support ticket or the email to the person on duty, in a timely manner and we will leave a comment to notify you that more time will be needed for reaching a solution. And if you take advantage of the Optional Admin Services package, any of the server management tasks included there will be executed whenever you want.
A Premium Support Service
Our technical support team will be online for you 24–7–365 if you need assistance with the Web Control Panel or with any of the apps that we install on your behalf on the dedicated server. What is more if you require help tackling the regular admin tasks on your dedicated hosting server, you can examine our Optional Admin Services package, which includes data backup space, Operating System updates every week, software installation and troubleshooting procedures, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Section
Our Web Control Panel is pre–installed for each dedicated server. Among its functions is a rather useful integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most of the educational articles in addition video versions that show all the actions that you can perform in a highly illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each Web Control Panel section.